Common queries answered
Frequently asked Questions
Depending on your location, delivery of your order can take up to 31 days to be delivered.
We would hope that you love our products and we would be sad to hear that you want to return any items of your order. We offer an extended 30 day return policy if you are not happy with your product.
Please do not send anything back until we have replied to an email with a request to [email protected] We cannot process a refund from products that do not follow our company’s return policy.
If you are missing any items from your orders we will do our very best to resolve the issues to fix the problems. There may be a number of reasons for the missing item or delay of any items that may be missing. Please email us at [email protected] with the subject “URGENT – Missing Item” so we can do everything possible to fix our mistakes in processing your order.
Delivery times are estimations of delivery and will be delivered with your shipping confirmation email. Please consider your country when estimating your delivery time. If you have any problems regarding delivery please feel free to contact us about your item.
You should allow 7 days for the process of your order and enough time for the completion of your delivery. It takes shipping companies some time before they update the tracking information available and we strive to give you the latest updates regarding your order.
Currently, our manufacturer and shipping company of our products are based in China. This is an unforeseen circumstance based around the COVID-19 pandemic. This allows us to remain hygienic with all orders and ensure as little contact with your order as possible.
We hope to resume the process of delivery from the UK in due course.